Are your company licensed and insured?
Yes, we are fully licensed and insured. The CA PUC Number is T-191164.
How do I pay the moving fees?
We take cash or checks.
How do you calculate the time?
The time starts at your door and ends upon our completion of your move.
Should I tip the mover?
Yes, it is customary to tip your movers, but it is never obligatory. You should only tip them if they showed professionalism in handling with your belongings and displayed healthy customer service habits.
What is a binding estimate?
A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at origin or destination (such as a “shuttle” from a location to which a full-size van cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up to 30 days.
If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.
If you are interested in obtaining a binding estimate, please discuss it with your Mayflower agent.
How and when should I pay?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing).
Payment for your Mayflower shipment can be made by one of the following methods: cash, traveler’s check, money order or cashier’s check. In addition, the American Express® Card, DiscoverSM Card, Visa® or MasterCard® can be used to pay for interstate moves only, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted.
All payment forms apply to both binding and non-binding estimates.
If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.
Payment of estimated charges plus 10% does not apply if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.